Chatbots and conversational interfaces are computer programs designed to simulate conversation with human users, typically through messaging applications, websites, mobile apps, or voice-controlled personal assistants.

Chatbots use natural language processing (NLP) and machine learning algorithms to understand and respond to user inputs, allowing organizations to automate and streamline customer service, sales, and support processes.

Conversational interfaces go beyond simple chatbots, offering more complex and sophisticated interactions that can involve voice commands, gesture recognition, and other forms of human-computer interaction.

These technologies are becoming increasingly popular as a way for businesses to provide personalized, 24/7 customer support, improve customer experience, and increase operational efficiency. They are used across a wide range of industries, from retail and healthcare to finance and technology.